en:loginproblems
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| Both sides previous revisionPrevious revisionNext revision | Previous revisionLast revisionBoth sides next revision | ||
| en:loginproblems [2022/02/21 10:53] – [4a. Check your username/password] lineflyer | en:loginproblems [2022/09/21 22:08] – [Login failed: Captcha required] moving-bits | ||
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| ===== 4. Check authentication data ===== | ===== 4. Check authentication data ===== | ||
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| - | ==== 4a. Check your username/ | ||
| - | |||
| If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | ||
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| {{ : | {{ : | ||
| - | ==== 4b. Possible error messages ==== | + | ===== 5. Possible error messages |
| <WRAP center round todo 100%> | <WRAP center round todo 100%> | ||
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| - | + | ==== Login failed: Wrong username and/or password | |
| - | + | ||
| - | + | ||
| - | === Login failed: Wrong username and/or password === | + | |
| In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | ||
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| [[https:// | [[https:// | ||
| - | === Login failed: Captcha required === | + | ==== Login failed: Captcha required |
| c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). | c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). | ||
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| Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). | Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). | ||
| - | === Login failed: You must validate your account on the Geocaching.com website first === | + | If you are using the geocaching.com app on your mobile, it might also help if you open that app, log off, close the app, restart and login again. |
| + | ==== Login failed: You must validate your account on the Geocaching.com website first ==== | ||
| You mail address and/or your account is not yet or no longer validated on the geocaching server. | You mail address and/or your account is not yet or no longer validated on the geocaching server. | ||
| Line 120: | Line 115: | ||
| - | === Login failed: Unknown communication error === | + | ==== Login failed: Unknown communication error ==== |
| In case you are using any anti-virus, | In case you are using any anti-virus, | ||
en/loginproblems.txt · Last modified: 2023/06/12 22:32 by moving-bits
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