User Tools

Site Tools


en:loginproblems

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
Next revisionBoth sides next revision
en:loginproblems [2022/02/21 10:48] – Check if 100% wrapper look better lineflyeren:loginproblems [2022/04/11 17:28] – Outdent chapter 4b as chapter 5 for better readability lineflyer
Line 29: Line 29:
 For geocaching.com you can also check their [[https://status.geocaching.com|status page]] to see, whether there are any known problems on their side. For geocaching.com you can also check their [[https://status.geocaching.com|status page]] to see, whether there are any known problems on their side.
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 If a geocaching server is not available, you need to wait until its available again to connect with c:geo. If a geocaching server is not available, you need to wait until its available again to connect with c:geo.
 </WRAP> </WRAP>
Line 38: Line 38:
 If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps.  If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps. 
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Restore internet access and restart c:geo to trigger a new login. Restore internet access and restart c:geo to trigger a new login.
 </WRAP> </WRAP>
Line 45: Line 45:
  
 ===== 4. Check authentication data ===== ===== 4. Check authentication data =====
- 
-==== 4a. Check your username/password ==== 
- 
  
 If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo.
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again. If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again.
 </WRAP> </WRAP>
Line 67: Line 64:
 Select the geocaching service you want to check (e.g. geocaching.com), make sure it is activated and select “Update or remove authorization”.  Select the geocaching service you want to check (e.g. geocaching.com), make sure it is activated and select “Update or remove authorization”. 
  
-<WRAP center round tip 60%>+<WRAP center round tip 100%>
 You can also long tap on the menu item "Update or remove authorization" to fully reset the login data. You can also long tap on the menu item "Update or remove authorization" to fully reset the login data.
 </WRAP> </WRAP>
Line 79: Line 76:
 {{ :en:loginproblems_5.png?direct&400 |}} {{ :en:loginproblems_5.png?direct&400 |}}
  
-==== 4b. Possible error messages ====+===== 5. Possible error messages =====
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above. If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above.
 </WRAP> </WRAP>
Line 88: Line 85:
  
  
- +==== Login failed: Wrong username and/or password ====
- +
- +
-=== Login failed: Wrong username and/or password ===+
  
 In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.   In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard.  
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Please carefully check the entered username and password and be aware, that username and password are case sensitive. Please carefully check the entered username and password and be aware, that username and password are case sensitive.
 </WRAP> </WRAP>
Line 101: Line 95:
 [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username. [[https://www.cgeo.org/faq#forgot-login|This FAQ entry]] describes how to reset your password and/or lookup your username.
  
-=== Login failed: Captcha required ===+==== Login failed: Captcha required ====
  
 c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password).  c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). 
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there. Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there.
 </WRAP> </WRAP>
Line 111: Line 105:
 Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
  
-=== Login failed: You must validate your account on the Geocaching.com website first ===+==== Login failed: You must validate your account on the Geocaching.com website first ====
  
 You mail address and/or your account is not yet or no longer validated on the geocaching server.  You mail address and/or your account is not yet or no longer validated on the geocaching server. 
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo. Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo.
 </WRAP> </WRAP>
  
  
-=== Login failed: Unknown communication error ===+==== Login failed: Unknown communication error ====
  
 In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.  In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection. 
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Try disabling such tool and check if the login works now.  Try disabling such tool and check if the login works now. 
 </WRAP> </WRAP>
Line 130: Line 124:
 If the date/time is wrong this might lead to problems establishing a secure connection to the server. If the date/time is wrong this might lead to problems establishing a secure connection to the server.
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 Please also check that your phone is working with the correct date, time zone and time.  Please also check that your phone is working with the correct date, time zone and time. 
 </WRAP> </WRAP>
Line 136: Line 130:
 Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network.  Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network. 
  
-<WRAP center round todo 60%>+<WRAP center round todo 100%>
 In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect.
 </WRAP> </WRAP>
en/loginproblems.txt · Last modified: 2023/06/12 22:32 by moving-bits