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en:loginproblems [2021/09/30 15:03] – [If nothing helps...] lineflyer | en:loginproblems [2022/02/21 10:50] – Cosmetic: Set all wrappers to 100% to make the page look more compact lineflyer | ||
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Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | ||
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For geocaching.com you can also check their [[https:// | For geocaching.com you can also check their [[https:// | ||
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If a geocaching server is not available, you need to wait until its available again to connect with c:geo. | If a geocaching server is not available, you need to wait until its available again to connect with c:geo. | ||
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If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps. | If you updated to the newest c:geo version or are already using the newest version and the problem persists, please make sure you have a working network connection. c:geo cannot login without internet connection. Also using some antivirus- or firewall apps might block internet traffic for some apps. | ||
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Restore internet access and restart c:geo to trigger a new login. | Restore internet access and restart c:geo to trigger a new login. | ||
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If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | If you successfully checked your internet connection and the problem in c:geo still persists, you should check the authentication data you stored in c:geo. | ||
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If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again. | If you e.g. recently changed your password on the geocaching website, you need to apply this change also in c:geo to be able to login again. | ||
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==== 4b. Possible error messages ==== | ==== 4b. Possible error messages ==== | ||
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If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above. | If you checked everything listed above and login still fails, you should look into the error cause returned by c:geo while performing the "Check of authentication data" as described above. | ||
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In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | In 99% of cases, where this error message is shown, it really means, that you entered wrong credentials. Also, some special characters you may use in your username and/or password might look slightly different or can be confused with other characters on your Android keyboard. | ||
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Please carefully check the entered username and password and be aware, that username and password are case sensitive. | Please carefully check the entered username and password and be aware, that username and password are case sensitive. | ||
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c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). | c:geo has detected, that the geocaching website requires you to solve a Captcha to login. c:geo therefore cannot login. geocaching.com might use such Captcha after detecting consecutive login failures (e.g. due to wrong password). | ||
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Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there. | Please login once on the geocaching website using your browser/PC, solve the Captcha there and try again with c:geo after you successfully logged in there. | ||
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- | Furthermore geocaching.com might user such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). | + | Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). |
=== Login failed: You must validate your account on the Geocaching.com website first === | === Login failed: You must validate your account on the Geocaching.com website first === | ||
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You mail address and/or your account is not yet or no longer validated on the geocaching server. | You mail address and/or your account is not yet or no longer validated on the geocaching server. | ||
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Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo. | Please login to the geocaching website using your browser or PC and validate your mail address and/or account on the geocaching website. Afterwards try again to login with c:geo. | ||
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In case you are using any anti-virus, | In case you are using any anti-virus, | ||
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Try disabling such tool and check if the login works now. | Try disabling such tool and check if the login works now. | ||
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If the date/time is wrong this might lead to problems establishing a secure connection to the server. | If the date/time is wrong this might lead to problems establishing a secure connection to the server. | ||
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Please also check that your phone is working with the correct date, time zone and time. | Please also check that your phone is working with the correct date, time zone and time. | ||
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Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network. | Sometimes network providers insert messages into the HTML-traffic which prevents c:geo from logging in while on mobile network. A clear indication for this problem is, that c:geo only works on your Wi-Fi connection at home but not while on a mobile network. | ||
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In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | ||
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