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en:loginproblems [2021/09/30 14:46] – [4a. Check your username/password] lineflyer | en:loginproblems [2022/02/21 10:48] – Check if 100% wrapper look better lineflyer | ||
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- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | ||
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This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | ||
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- | Furthermore geocaching.com might user such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). | + | Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). |
=== Login failed: You must validate your account on the Geocaching.com website first === | === Login failed: You must validate your account on the Geocaching.com website first === | ||
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<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | Please also check that your phone is working with the correct date and time. | + | Please also check that your phone is working with the correct date, time zone and time. |
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- Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | ||
- | - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: | + | - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: |
- Contact our [[mailto: | - Contact our [[mailto: | ||