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--- en:loginproblems [2021/09/30 14:45] – [Login failed: Unknown communication error] lineflyer
+++ en:loginproblems [2021/09/30 15:03] – [If nothing helps...] lineflyer
@@ Line 71: / Line 71: @@
 </WRAP>
-{{ :en:loginproblems_3.png?direct&400 |}}
+{{ :en:loginproblems_3.png?direct&600 |}}
-{{ :en:loginproblems_4.png?direct&400 |}}
 This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned.
@@ Line 132: / Line 131: @@
 <WRAP center round todo 60%>
-Please also check that your phone is working with the correct date and time.
+Please also check that your phone is working with the correct date, time zone and time.
 </WRAP>
@@ Line 147: / Line 146: @@
   - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens,cookies or certificates are used due to data caching.
-  - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.:firststeps|First steps with c:geo]].
+  - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.:firststeps|First steps with c:geo]]. You might want to perform a [[.:mainmenu:settings#backup|backup]] of your data in c:geo before doing this.
   - Contact our [[mailto:support@cgeo.org|support team]] by using the menu "Report problem" on the c:geo main screen (behind the three dot button), provide a detailed problem description and also tell us you already followed all steps on this page.

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