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en:loginproblems [2021/09/30 14:44] – If nothing helps lineflyer | en:loginproblems [2021/09/30 14:55] – [Login failed: Unknown communication error] lineflyer | ||
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- | {{ : | + | {{ : |
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This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | ||
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=== Login failed: Unknown communication error === | === Login failed: Unknown communication error === | ||
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+ | In case you are using any anti-virus, | ||
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | In case you are using any anti-virus, | + | Try disabling such tool and check if the login works now. |
</ | </ | ||
+ | If the date/time is wrong this might lead to problems establishing a secure connection to the server. | ||
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | Please also check that your phone is working with the correct date and time. If the date/time is wrong this might lead to problems establishing a secure connection to the server. | + | Please also check that your phone is working with the correct date, time zone and time. |
</ | </ | ||
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Some final recommendations if none of the above solved your problem: | Some final recommendations if none of the above solved your problem: | ||
- | 1. Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | + | - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, |
- | 2. Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: | + | |
- | 3. Contact our [[mailto: | + | |