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--- en:loginproblems [2021/09/30 14:34] – . lineflyer
+++ en:loginproblems [2022/02/21 10:48] – Check if 100% wrapper look better lineflyer
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-<WRAP center round todo 60%>
+<WRAP center round todo 100%>
 Therefore please check first of all, if there is an update of c:geo available and update your app if applicable.
 </WRAP>
@@ Line 71: / Line 71: @@
 </WRAP>
-{{ :en:loginproblems_3.png?direct&400 |}}
+{{ :en:loginproblems_3.png?direct&600 |}}
-{{ :en:loginproblems_4.png?direct&400 |}}
 This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned.
@@ Line 110: / Line 109: @@
 </WRAP>
-Furthermore geocaching.com might user such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
+Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi).
 === Login failed: You must validate your account on the Geocaching.com website first ===
@@ Line 122: / Line 121: @@
 === Login failed: Unknown communication error ===
+In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection.
 <WRAP center round todo 60%>
-In case you are using any anti-virus,firewall, Adblocker or VPN tool (e.g. F-Secure, AdAway, McAfee, Orbot, Corporate VPNs, TOR) please check if this might be blocking or disturbing your internet connection. Try disabling such tool and check if the login works now.
+Try disabling such tool and check if the login works now.
 </WRAP>
+If the date/time is wrong this might lead to problems establishing a secure connection to the server.
 <WRAP center round todo 60%>
-Please also check that your phone is working with the correct date and time. If the date/time is wrong this might lead to problems establishing a secure connection to the server.
+Please also check that your phone is working with the correct date, time zone and time.
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@@ Line 137: / Line 139: @@
 In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect.
 </WRAP>
+===== If nothing helps... =====
+Some final recommendations if none of the above solved your problem:
+  - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens,cookies or certificates are used due to data caching.
+  - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.:firststeps|First steps with c:geo]]. You might want to perform a [[.:mainmenu:settings#backup|backup]] of your data in c:geo before doing this.
+  - Contact our [[mailto:support@cgeo.org|support team]] by using the menu "Report problem" on the c:geo main screen (behind the three dot button), provide a detailed problem description and also tell us you already followed all steps on this page.

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