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en:loginproblems [2021/09/30 14:34] – . lineflyer | en:loginproblems [2021/09/30 14:55] – [Login failed: Unknown communication error] lineflyer | ||
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This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | ||
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=== Login failed: Unknown communication error === | === Login failed: Unknown communication error === | ||
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+ | In case you are using any anti-virus, | ||
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | In case you are using any anti-virus, | + | Try disabling such tool and check if the login works now. |
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+ | If the date/time is wrong this might lead to problems establishing a secure connection to the server. | ||
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | Please also check that your phone is working with the correct date and time. If the date/time is wrong this might lead to problems establishing a secure connection to the server. | + | Please also check that your phone is working with the correct date, time zone and time. |
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In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | ||
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+ | ===== If nothing helps... ===== | ||
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+ | Some final recommendations if none of the above solved your problem: | ||
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+ | - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | ||
+ | - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: | ||
+ | - Contact our [[mailto: | ||