This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
en:loginproblems [2021/09/30 14:15] – [4a. Check your username/password] lineflyer | en:loginproblems [2022/02/21 10:48] – Check if 100% wrapper look better lineflyer | ||
---|---|---|---|
Line 17: | Line 17: | ||
- | <WRAP center round todo 60%> | + | <WRAP center round todo 100%> |
Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | Therefore please check first of all, if there is an update of c:geo available and update your app if applicable. | ||
</ | </ | ||
Line 67: | Line 67: | ||
Select the geocaching service you want to check (e.g. geocaching.com), | Select the geocaching service you want to check (e.g. geocaching.com), | ||
+ | <WRAP center round tip 60%> | ||
+ | You can also long tap on the menu item " | ||
+ | </ | ||
- | {{ : | + | {{ : |
- | {{ : | ||
This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | This will open a screen, where you should again enter your username and password for that geocaching service. Afterwards select “Check authentication” to see if login is either now possible or what error is returned. | ||
Line 107: | Line 109: | ||
</ | </ | ||
- | Furthermore geocaching.com might user such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). | + | Furthermore geocaching.com might use such Captcha, when detecting logins from an suspicious, blacklisted or unidentified IP-address. Such might happen if you use VPN tools, anonymizers (like TOR) or some public Wi-Fi networks. Please deactivate such tools and try again to login with c:geo. You might also want to try logging in with c:geo using a different internet connection (e.g. mobile network instead of Wi-Fi). |
=== Login failed: You must validate your account on the Geocaching.com website first === | === Login failed: You must validate your account on the Geocaching.com website first === | ||
Line 119: | Line 121: | ||
=== Login failed: Unknown communication error === | === Login failed: Unknown communication error === | ||
+ | |||
+ | In case you are using any anti-virus, | ||
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | In case you are using any anti-virus, | + | Try disabling such tool and check if the login works now. |
</ | </ | ||
- | Try disabling such tool and check if the login works now. | + | If the date/time is wrong this might lead to problems establishing a secure connection to the server. |
<WRAP center round todo 60%> | <WRAP center round todo 60%> | ||
- | Please also check that your phone is working with the correct date and time. If the date/time is wrong this might lead to problems establishing a secure connection to the server. | + | Please also check that your phone is working with the correct date, time zone and time. |
</ | </ | ||
Line 135: | Line 139: | ||
In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | In this case please go to the c:geo settings Menu → Settings → Services and enable “Identify as Android Browser”. Afterwards you might have to restart your phone to be sure these settings take effect. | ||
</ | </ | ||
+ | |||
+ | |||
+ | ===== If nothing helps... ===== | ||
+ | |||
+ | Some final recommendations if none of the above solved your problem: | ||
+ | |||
+ | - Make sure to also try the "long tap" to delete your authorization data in c:geo as described in step 4 on this page. This might help in rare case when outdated tokens, | ||
+ | - Consider de-installing and re-installing c:geo. After a new installation the installation wizard will help you to set up the connection as described in [[.: | ||
+ | - Contact our [[mailto: | ||